I feel the portal to be a teeth-grinding pain to work with. I am left to search for this information amongst my old emails on my own but, when I finally get ahold of somebody, I find him to not be readily available. I don't hear back from people with whom I've interacted and, when sending an email, I am informed that the relevant person has already moved on but am given no information with whom I must be in contact. The partner custodian person is not really there. It's just that I don't feel I have adequate access to them. They are not from here in America, something which I don't consider to be an issue. While I didn't have a problem with the support personnele when I came across the right individual, I found it hard to extract information from them. I don't like the partner interaction side of Panda. The solution was sold from Panda to WatchGuard, which owns it. The initial setup was really easy, which is one of the reasons that I switched from Panda, whose whole system I found a pain to work with. Support should be providing the information it possesses of what transpired.
BITDEFENDER ENDPOINT SECURITY SOFTWARE
When there was a need to involve support, I would be instructed to download a certain software for gathering information. For specific threats, one need simply login to know what is transpiring. The solution has many features, but does not inform one of what was actually done, leaving a person in the dark when it comes to things that are not apparent. The solution should be providing reports of everything, not just specific incidents. It was blocking it for some reason, but I had no clue why it was doing so. Turning the solution off, however, enabled the game to work perfectly. I had to search in an attempt to see what was being blocked. With another client who was in the middle of playing a game in his office, the solution blocked this but provided no telemetry whatsoever.
While the solution only informed the person that it was blocked, it did not state what it had blocked. The son of one of my clients, who has the solution installed in his house, was blocked from playing a certain game. The solution should also do a better job of informing a person of what happened. It would be nice to able to take the report and determine what must be focused on most critically, as opposed to merely being given a tremendous amount of information. I can't print or email a report to somebody in a different environment or to any of my clients for the purpose of advising how they must proceed. While I can go into it and run the scan for the all the information, I must enter each thing individually to see what I need. The risk management tool does not have reporting, which I feel to be a huge mistake. I am not looking for what was stopped but for what wasn't, so that I can make an informed decision. It would not be sufficient for me to be informed, say. This information is valuable to a security person such as myself, since it allows me to see what is transpiring and to craft an appropriate response. I can use the telemetry and see what is going on, the steps being taken by a bad actor. I don't teach and protect, but detect and respond. Any security solution can be circumvented. But, as someone in the security world, I know this is not accurate. They simply want something to stop an attack, to prevent them from being hacked. This is what most people are interested in. It is not sufficient to simply do installation and rely on the telemetry. Telemetry is just information that comes from the solution, which means that there is much of it that comes up. The telemetry is key but, when it comes to this, one must know what he is looking for.
0 kommentar(er)
